What An A-OL

If you haven't heard it yet, here's the audio of a guy trying to cancel his AOL account. It is about 5 minutes long but it is worth it.

If you don't have the time, you could read an MSNBC article about it. They also tested AOL.

To put this claim to the test, CNBC reporter Matt Lefkowitz called again. Here is a rough transcript:

CNBC: I want to cancel my AOL account.

He was promptly disconnected.

He tried again.

CNBC: I need to cancel my AOL account. I never really use it. ... Well, if I can cancel it anytime, why can't I cancel it now? Can I just cancel my account?

It took him 45 minutes to finally get his account canceled.